Refund policy

Return & Refund Policy

Website: NEXORAINFO
Email: nutan44045@gmail.com

At NEXORAINFO, we strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully.

1. Returns

We accept returns for eligible products within 7–14 days of delivery (depending on product type). To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Certain items are non-returnable, including:

  • Digital products or downloadable items
  • Gift cards
  • Personal care or hygiene products (if opened)

2. Return Process

To initiate a return, please contact us at nutan44045@gmail.com with:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for items lost during return shipping

4. Refunds

After receiving and inspecting your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider or bank (processing times may vary)
  • If you still need help, contact us at nutan44045@gmail.com

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at nutan44045@gmail.com.

7. Cancellations

  • Orders can be canceled within 24 hours of placing the order
  • Once the order has been shipped, it cannot be canceled

8. International Orders

  • Customers are responsible for any customs duties, taxes, or import charges
  • Shipping delays due to customs are beyond our control
  • Return shipping costs for international orders are the responsibility of the customer unless the item is defective

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: nutan44045@gmail.com